Shipping and Delivery Policy
This page explains how to order hansgrohe and AXOR products shown on the website and in our showroom, as well as delivery times and shipping costs.
How to order?
The website does not offer direct purchase or online payment. Every product shown on the website can be ordered in one of the following ways:
- Order by phone – with our customer service team (details at the bottom of the page).
- Visit the showroom – you can schedule a meeting at our showroom in Haifa, see the products up close and place an order on site.
- Referral to an authorized dealer – we will be happy to refer you to one of our authorized stores. When ordering through a dealer, the dealer’s shipping and delivery terms apply.
The shipping policy below applies to orders placed directly with us.
Delivery times
- Products in stock: up to 14 business days from order confirmation.
- Special-order or out-of-stock products: usually 4–12 weeks from order confirmation. Delivery time depends on import and varies from product to product, so the exact estimated delivery time will be given to you when you place the order.
Business days: Sunday to Thursday, excluding Friday, Saturday and holidays.
Shipping costs
- Standard shipping: ₪70 per order.
- Large or heavy products (such as bathtubs and sinks): ₪430. Shipping includes unloading to the curb at the address provided, and does not include carrying into the home, upstairs delivery or installation.
- Self-pickup: free of charge, from the showroom in Haifa.
There is no free shipping. The shipping cost will be specified and confirmed with you when you place the order.
Self-pickup – the showroom in Haifa
9 Shlomo Ben Yosef St., Haifa
Sunday–Thursday: 9:00–18:00
Friday: 9:00–12:30
Questions? Contact customer service
Phone: 04-8722304 | 050-7999621
Email: service@notaly.co.il
